• Free delivery over $75
  • Shop now and shine brighter!
  • Free delivery over $75
  • Free delivery over $75
  • Shop now and shine brighter!
  • Free delivery over $75

Return & Refund Policy

Return & Refund Policy for Elysians Design

At Elysians Design, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process. Please review our policy below for details on how to initiate a return or refund.

Eligibility for Returns & Refunds

  • Items must be returned within 14 days of receiving your order.

  • Products must be unused, in their original condition, and in the original packaging.

  • Proof of purchase (order number or receipt) is required for all returns and refunds.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom-made or personalized items.

  • Products that have been used, damaged, or altered after delivery.

  • Items marked as "final sale" or purchased during a promotional event.

How to Initiate a Return

  1. Contact Us: Email us at elysiansdesignofficial@gmail.com within 14 days of receiving your order. Include your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Approval: Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to return the item(s).

  3. Ship the Item: Pack the item(s) securely in the original packaging and include the RAN. Ship the package to the address provided in the return instructions.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

  • We recommend using a trackable shipping method to ensure your return is received.

Refund Process

  • Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5-7 business days and credited to your original payment method.

  • Shipping costs are non-refundable unless the return is due to an error on our part.

Exchanges

We currently do not offer direct exchanges. If you need a different size, color, or item, please return the original product for a refund and place a new order on our website.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [your email address] with photos of the product and packaging. We will work with you to resolve the issue, which may include a replacement or refund.

Late or Missing Refunds

If you haven’t received your refund within 7 business days after approval, please:

  1. Check your bank account or credit card statement.

  2. Contact your payment provider, as it may take some time for the refund to be processed.

  3. If the issue persists, contact us at elysiansdesignofficial@gmail.com, and we will assist you.