Shipping Policy

Thank you for shopping at Elysians Design! We strive to ensure that your orders are delivered to you in a timely and efficient manner. Please review our shipping policy below for more details on how we handle order processing and delivery.

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Please note that processing times may vary during peak seasons or promotional periods.

Delivery Timeframe

Once your order has been processed and shipped, you can expect delivery within 5-7 business days. Delivery times may vary depending on your location and any unforeseen circumstances such as weather conditions or carrier delays.

Shipping Areas

We currently ship to  Canada. If your country is not listed, please contact us to inquire about shipping options.

Shipping Rates

Shipping costs are calculated at checkout based on the weight of your order and your delivery location. Free shipping may be available for orders over a certain amount. Check our website or promotions details.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through our shipping carrier’s website.

Delays in Delivery

While we make every effort to ensure your order arrives on time, delays may occur due to factors beyond our control, such as customs clearance, weather, or carrier issues. If your order is significantly delayed, please contact us and we will do our best to assist you.

Incorrect Shipping Address

Please double-check your shipping address at checkout. Elysians Design is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you need to update your address, contact us immediately.

Lost or Stolen Packages

If your tracking information indicates that your package was delivered but you have not received it, please contact your local post office or carrier first. If the issue persists, reach out to us at elysiansdesignofficial@gmail.com, and we will work with you to resolve the matter.

Returns and Exchanges

For information about returns or exchanges, please refer to our Return Policy or contact us at elysiansdesignofficial@gmail.com